Free standard shipping on orders over 10,000 PHP
Standard Shipping is 2-3 days
We can ship to virtually any address in the Philippines. Note that there are restrictions on some products, and some products cannot be shipped to local destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider, shipping rates may vary depending on product weight and buyer's location.
Please also note that the shipping rates are all estimate and any amount higher than the estimate will be shouldered by the buyer.
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
In case of delayed shipment, we encourage buyers to contact us via our facebook page and check the delivery rider with the tracking number provided.
Overview
NeoPlex is a broad spectrum antibiotic effective against most external infections of both marine and freshwater fish. Used as directed, NeoPlex will not discolor the water or damage the filter bed. It is well tolerated by invertebrates, although delicate species may be stressed.
Active ingredients: neomycin sulfate (43%) Inactive ingredients: excipients (57%)
Fin Rot
7 days or until infection clears
Special Considerations
Fin Rot is often found as a secondary infection (that’s an infection that started because the fish was already sick). Make sure to check for additional infections.
Bacterial Lesions
Dose in the water 3 weeks
Special Considerations
Bacterial lesions often start due to wounds on the fish, either from travel or from residence in a tank of aggressive fish. Using an antiseptic like StressGuard will help to prevent this.
Bloat
3 weeks or until fungus clears
Special Considerations
Bloat is a relatively common and easily treated condition in fish. If left alone, though, it can eventually develop into Dropsy, which is much more difficult to treat. NeoPlex is very effective against bacterial infections of the intestines, but if the infection spreads to other parts of the body, we recommend treating with KanaPlex.
Mouth Rot
1 week
Special Considerations
Columnaris is very contagious. If possible, remove the infected fish to treat separately in a hospital tank.
Dosing Instruction
Dosing in water
Remove all invertebrates - these are extremely sensitive to medication. Turn off UV filters, ozone filters, and remove chemical filtration like MatrixCarbon and Purigen. Use 1 measure (included) per every 8 L (2 US gallons). Repeat this dose every 7 days to a maximum of 3 weeks. This will treat external bacterial infections.
Dosing in food
Feed the medicated food mix every day until the infection clears or up to 1 week. This will treat internal bacterial infections. This medicated food can be refrigerated or frozen between feedings.
To enhance palatability use with GarlicGuard™ or Entice™.
When the treatment period is over, NeoPlex™ can easily be removed using activated filter carbon like MatrixCarbon™. It does not linger in the substrate or filter media of the tank. Remove with carbon before turning on UV.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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