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Standard Shipping is 2-3 days
Onyx™ is a specially fracted natural substrate for the aquarium. Onyx™ is suitable for any marine or freshwater environments and is ideally suited for Cichlid environments. Onyx™ is most effective when used alone as an integral substrate bed, but it may be mixed with other gravels or sands such as Onyx Sand™. Onyx™ is not chemically coated or treated but does have a slight buffering capacity.
Although it is pre-washed, because Onyx™ is a natural product, it may become dusty in transit and require rinsing before use to remove any residual dust.
When adding water to aquarium, fill slowly to avoid disturbing Onyx™ substrate bed. Place a bowl in the aquarium and add water directly to the bowl, allowing water to overflow softly on to the gravel bed. Initial cloudiness is normal. To remove cloudiness, use mechanical filtration (such as filter floss). Use Clarity™ to accelerate clearing.
*Price and Stock Availability Subject to Change without prior notice.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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